FAQs

Contact Us

220 W. Rittenhouse SQ Apt #2B Philadelphia PA 19103
+1 (215) 407-9045 | [email protected]

FAQs

How do I make a purchase?

Our gorgeous, hand-made and sustainable bags can be purchased by;

What is Pre-Order or 'Knit for me' button for?

We produce all our products for a one-time by hand. But when a product is sold, it takes time to reproduce that product. For this reason, we have begun the Pre-Order option under “Knit it for me” title.

 

When you place your Pre-Order by using “Knit for me”:

  • Our team starts to knit the product from scratch.
  • Pre-order type orders take approximately 15 days to produce.
  • You can track all the processes of production.

 

For more detailed information regarding the Pre-Order:

Do I need to set up an account to place an order?

Setting up an account is not mandatory, but if you register, you will be able to enjoy the following benefits through your ‘My Account’:

  • Track your orders and review past purchases;
  • Request a Return directly from your account;
  • Gain access to your Wish List;
  • Be notified when new products are available;
  • Save your address and card details for faster shopping;
  • Manage your account details and newsletter subscriptions.

What should I do if I forgot my password?

If you’ve forgotten your password follow these steps to restore it:

  • Click on the Sign In icon in the top right corner
  • Select Forgot Password
  • Follow the instructions shown in the pop-up that will open
  • Insert your email address and click on send

You will receive an email with a new temporary password and you can modify it when you want, simply follow the instructions.

Is it safe to use my credit card at the ALLBYB Online Store?

Your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems.

How to clean bags?

  • Turning it inside out, you can machine wash it with cold water.
  • The cords It is hung and air-dried.
  • Using a drying machine would damage the bags.
  • They can also be cleaned by hand. We recommend hand-washing especially for our models with stones or spangles.

What should we do if a problem arises about bags?

We certainly hope you will have no problems with our bags. But as our bags are %100 hand-made products, we depend on your understanding.

  • If a problem arises, please contact us as soon as possible.
  • In this case, we probably redirect you to the Shipping For Repair procedure.

What are the characteristics of ALLBYB Design bags?

ALLBYB Design bags are tailor-made costumer-specific products. The 100 percent hand-made design makes it possible to produce them in an endless number of patterns.

  • The production of specially customized products takes 15 days.
  • Regarding the details, you should definetally visit our Our Story page.

Which materials used that ALLBYB bags have been made of?

Older models were produced by wool. But new models are producing by using a mixture of sensitive fiber with 100 percent acrylic.

  • please check the “Additional Info” tab at the product page for more details about materials.
  • Regarding the details of materials, you should definitely contact with us.

Is it possible to cancel an order?

Of course you can. If you have any doubts please follow one of these steps:

  • You can simply cancel your order by re-logging into your account and cancel the order. Please keep in mind, the best and fast way to cancel (with full refund) an order is using My Account > My Orders > Cancel page.
  • By contacting us via [email protected]
  • By contacting us via our Contact Us page.
  • By sending dm message via our Instagram Account [@allbybdesign].

Note: You can not cancel an order which has “Completed” status. In this case, you should follow the Returns and Refunds procedure which belongs to Returns Policy.

Which countries are you able to ship to?

ALLBYB Design LLC is a Philadelphia based company so we do only free shipping to US addresses. But we definitely would like to send our bags to you that wherever you are. Please you can check the other options:

Note: If you’re ordering a product from the out of US you should be aware that you might be charged for shipping..

Does the ALLBYB Online Store ship to multiple addresses?

You may only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address or contact us:

What is your policy with respect to donations and contributions?

In Turkey, donations and contributions are provided on the basis of specific projects. You can get further information via the About Us page. On the other hand here is the list of regular (monthly and yearly) donations and contributions that we are currently making.